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You are not satisfied with the item you ordered, or you picked the wrong size? No problem, you can send it back to us within 14 days after you received the order (see §6 Right of withdrawal in GTC). Please note that we only accept unworn, unwashed and clean goods as returns, ideally still with hangtag. If the goods are damaged, spoiled or washed, we are not obliged to take them back and reimburse them.

If you need help or have any questions, please contact us using the Contact Form or send an email to:


moefe AG
c/o Schweizerische Epilepsie-Stiftung
EPI WohnWerk, Werkstätten
Bleulerstrasse 80
8008 Zürich, Schweiz


We take over the costs of returns within Switzerland.

1. Send an email to or use the contact form with the following information:

– Subject: RETURN

– Order number: (*)

– First and last name

– Reason for return:

  • Wrong size
  • Colour not as expected
  • Material not as expected
  • Fit
  • Other: (*)

2. You will receive a confirmation email and a return label within 2-3 working days.
3. Our shipping box is equipped with an additional adhesive strip so that you can easily use it for the return.
4. Close and seal the package with the shipping label and hand it over to a Swiss Post acceptance point.
5. as soon as the goods have been received, checked and accepted, the purchase price will be credited to you within a few days.

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